Consumer Return Policy

For churches, ministries or individuals.

Damaged Products

We go the extra mile to ensure our resources arrive in good condition…
but things happen. In those rare instances, just give us a call at
1-800-447-1070, within 30 days of receipt for a full refund or replacement.

The Wrong Products

Did the wrong items arrive? If so, call us at 1-800-447-1070, so we can make it right.

Products with Special Return Schedule

To ensure proper credit for the following resources, postmark your return to Group by these dates:

Curriculum:
Buzz/Hands-On Bible Curriculum/Living Inside Out/Kids Own Worship/Grapple-Leader Packs/Bible Max/FaithWeaver Bible Curriculum™ and FW Friends™ 
Fall Quarter Curriculum - November 1
Winter Quarter Curriculum - February 1
Spring Quarter Curriculum - May 1
Summer Quarter Curriculum - August 1
Vacation Bible School - September 7, 2012

Please keep your shipping/tracking information in the event we need to validate ship date with you.

Digital or Downloadable Content

Products or services that include downloadable content are non-returnable once content has been delivered. All sales are final. See complete Terms of Use for more details. 

Place of Purchase

You can return Group resources directly to us, provided you bought them directly from us. If you purchased Group resources from one of our wonderful retailers, please work with them to handle your returns.

Credits and Refunds

Once we receive your returned resource, and the correct paperwork to properly credit your account (copy of original invoice, printed copy of invoice from My Account on Group.com, confirmation email, or pack slip), you can expect to see your credit about two weeks after your return hits our door. Refunds are available upon request to accounts with credit balances.  

Without proper paperwork, we're able to refund the amount equal to its lowest price-which includes sale prices, bundle prices, promotions, etc.

Shipping Costs

Customers are responsible for shipping costs incurred to return resources to Group.
(Customers are not responsible for return shipping costs for damaged or defective products, shortages, or other shipping issues for which Group is responsible.)

How to Return

1.  Pack items securely, using the right-sized box, proper packing materials, and one of these:

• Original Invoice
• Packing Slip
• Confirmation Email
• Copy of invoice from My Account at www.group.com - available here

2.  Write on your form why you are returning the item.

3.  Affix the Returns Label, found on the packing slip, to the outside of the box, and use enough shipping tape.

4.  Ship and track with a carrier that allows tracking, to:

Group Publishing Returns
1615 Cascade Ave.
Loveland, CO 80538

For our Canadian customers, please send returns to:

Group Canada

131 Cordite Road

Winnipeg, Manitoba R3W ISI